I guess it’s satisfying. Somewhat.<\/p>\n
“Dear Ms. Hope:<\/p>\n
Thank you for your email regarding the discourteous operator on bus route 101.\u00c2\u00a0\u00c2\u00a0We appreciate hearing from you and we sincerely apologize for the operator’s behavior.\u00c2\u00a0\u00c2\u00a0There is no excuse for it.<\/p>\n
We assure you that we do not tolerate this type of behavior.\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0The type of behavior you describe goes against all the operator’s training.<\/p>\n
The operator will be identified, interviewed and re-instructed on our courtesy policy and will be send to class for courtesy.<\/p>\n
Any further infractions may result in more severe disciplinary action.\u00c2\u00a0\u00c2\u00a0The MBTA has a progressive disciplinary policy, up to and including termination.\u00c2\u00a0<\/p>\n
\u00c2\u00a0The MBTA expects employees to run trips on time.\u00c2\u00a0\u00c2\u00a0There are occasions, however, when unforeseeable delays may occur due to construction, heavy traffic, accidents, adverse weather conditions, etc. We make every effort to adjust service to minimize these delays.\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0I will have a chief Inspector up there in the morning to monitor this route so I can forward something to our Service Planning Dept.<\/p>\n
\u00c2\u00a0Again, we apologize for the operator’s actions.\u00c2\u00a0\u00c2\u00a0Thank you again for writing.<\/span>“<\/span><\/p>\n Unfortunately, the font and size changes in it lead me to think that it was a cut and paste job. Sigh.\u00c2\u00a0<\/p><\/div>\n","protected":false},"excerpt":{"rendered":" I guess it’s satisfying. Somewhat. “Dear Ms. Hope: Thank you for your email regarding the discourteous operator on bus route 101.\u00c2\u00a0\u00c2\u00a0We appreciate hearing from you and we sincerely apologize for…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[2],"tags":[],"class_list":["post-385","post","type-post","status-publish","format-standard","hentry","category-random"],"jetpack_shortlink":"https:\/\/wp.me\/p5yggS-6d","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/posts\/385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":1,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/posts\/385\/revisions"}],"predecessor-version":[{"id":386,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/posts\/385\/revisions\/386"}],"wp:attachment":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/media?parent=385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/categories?post=385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/tags?post=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}