A Small Orange<\/a>. <\/p>\nThe only hitch? These fuckers still own my domain . Yes, I was an idiot for buying my domain through them, but I’ve learned my lesson and I will never, ever, ever do it again. Please let this be a lesson to you as well. Domains and hosting should always be seperate. I begged gnxonline to give my domain back to me and they agreed… for a ten dollar “domain administration fee.” It wounded me to my very core to give them more money, but I kinda like my domain name, it’s a good name. It’s my name. I don’t want it to become a spam portal. So I paid them their blood money. And I paid godaddy their transfer fees. And I initiated a transfer. And then I waited. And then I waited. And then I waited some more. <\/p>\n
They never even bothered to pretend that they were working on my transfer. I was simply ignored. I finally opened a BBB complaint about them and all of a sudden there was a response to my help desk ticket! Hallelujah, the FSM has deemed me worthy! I have been graced with His noodley benevolence and the heathens have been made to atone for their transgressions! Of course, seeing as how gnxonline excels at fucking up… they’ve managed to royally bork up my domain transfer.<\/p>\n
They gave me the transfer codes, but they would not give me the domain authorization code. In fact, they don’t appear to even know what a domain authorization code is. I don’t really expect most people to know what a domain authorization code is. I would, however, expect the people at a web-hosting<\/i> company to know. They’re only generated for each and every domain, every time you purchase one<\/i>. Gnxonline appears to only have one help desk staffer. Every. single. time. I log into their live-chat system, [Help Desk Guy] is there. Every time I send an email, [Help Desk Guy] responds (if I am lucky enough to get a response). Every time I open a ticket, [Help Desk Guy] closes it without fixing anything. [Help Desk Guy] is my great white whale and I would gladly send a harpoon through its head.<\/p>\n
I respond to their BBB response, letting the world know that it has been three weeks and that I am still trying to get my domain transferred. All of a sudden there is a new ticket! Sweet sassy molassy, am I finally going to get my domain back?!<\/p>\n
The ticket is marked INTERNAL which makes me think that perhaps it was not intended for my beautiful, hazel eyes. Either that, or they are thinking of rounding out this whole sordid experience with a rectal exam. I open the ticket up and it says this:<\/p>\n
“search through sales emails and make sure this domain transfer is given to the customer and allowed<\/p>\n
also I hope you do go through the transfer requests”<\/b><\/p>\n
Apparently the fact that I currently have four open tickets asking for the authorization code is a hint that the help desk is not spending all of their time responding to tickets. My guess? [Help Desk Guy] and its imaginary friends have been smoking medical marijuana and taking crazy pills. At this point I realize that the whole situation would be hilarious<\/i>… if it wasn’t happening to me. And, deep down inside, I am kindof laughing a little. You have to laugh or you end up crying.<\/p>\n
[Help Desk Guy] leaves the following “helpful” response which makes me wonder if it has somehow managed to exert some mind control properties over whoever its manager is. Because I sure as hell would fire the ass of someone who wrote this as a response to a ticket:<\/p>\n
“Hello Unregistered, <\/p>\n
the thing is all the transfers now seem to need auth code which yu should provide <\/p>\n
and i had left the notes for you and emailed those tickets <\/p>\n
Regards
\n[Help Desk Guy]”<\/b><\/p>\n
Translation: “Hooked on Fonics didn’t wurk 4 meeeee.”<\/p>\n
Words fail me. Words have apparently been failing [Help Desk Guy] for quite some time now. I pick my jaw up off of the floor and write my own response to the ticket:<\/p>\n
“The authorization code is a code that was given to you when you originally set up my domain name. I cannot complete the transfer without it. You people are incompetent.”<\/b><\/p>\n
Admittedly I was harsh. Admittedly I was unprofessional. But if gnxonline had to decide between me traveling up to their headquarters in Canada and running amok in their server room with a sledge-hammer or me writing some unkind (but very true) things in one of their tickets… Well, they’ve proven their incompetence time and time again, but I still think that they would take name-calling over the sticks and stones.<\/p>\n
Last night I logged into the Help Desk system to see if there is an authorization code for me. What do they say about insanity? Something about repeating the same actions and expecting the results to be different? There isn’t an authorization code (big surprise there!), but I have apparently made ickle [Help Desk Guy] rather mad:<\/p>\n
“Hello Unregistered, <\/p>\n
Nope.. this department is meant to be Internal For staffs.. <\/p>\n
you read the message i sent to domain staff.<\/p>\n
you shouldnt have open it here .please use support or sales <\/p>\n
now i will ask our staff to look at it <\/p>\n
Regards
\n[Help Desk Guy]”<\/b><\/p>\n
Ouch. Nobody told me that I wasn’t supposed to read tickets in my own Help Desk queue. I wonder if [Help Desk Guy] leaves Hustler in its childrens’ room and then admonishes them for reading it. I seriously<\/i> hope that [Help Desk Guy] has never spawned. <\/p>\n
Perhaps if a ticket is not meant to be read by me, it should remain INTERNAL and not be added to my queue. I only clicked on it to see if there was an authorization code. Once I read the idiocy within, I felt that it was my solemn duty to say something.<\/p>\n
All I know is, if I don’t get my @#$@#$%&^ domain back soon… I am going to need a good alibi, a bazooka and a ride to Canada. I also know that gnxonline<\/a> is the worst hosting company ever, period. Their whole operation should be razed and then the earth should be salted to make sure that nothing can ever grow back again. I hope that none of the people associated with this horrible, incompetent mess of a hosting company ever have children. They should all have their computers taken away and replaced with slide-rules. They should then have said slide-rules taken away to beat them over the heads with.<\/p>\nSo, share your own stories of incompetent people!<\/p>\n","protected":false},"excerpt":{"rendered":"
Edit: I’ve removed the name of the Help Desk person that I’ve been dealing with. I still stand by my claim that it should not take 2 months to transfer…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[3,2,6],"tags":[],"class_list":["post-164","post","type-post","status-publish","format-standard","hentry","category-grumble","category-random","category-school"],"jetpack_shortlink":"https:\/\/wp.me\/p5yggS-2E","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/posts\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/comments?post=164"}],"version-history":[{"count":0,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/posts\/164\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/media?parent=164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/categories?post=164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hoperoth.com\/blog\/wp-json\/wp\/v2\/tags?post=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}